The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
The dining options were fantastic, especially the fine dining restaurant that served exquisite meals, making every dining experience memorable.view full review
Incredible Pool Access!
Having a room with pool access was a game changer; it was a joy to dive into the pool from our room and soak up the sun in our own private area.view full review
Stylish and Clean!
Our room was exceptionally spacious and beautifully decorated, providing a clean and stylish retreat to relax after a day of fun.view full review
Exciting Beach Area!
The beach area was vibrant and lively, offering a fun atmosphere with various activities and a lively vibe that enhanced our entire stay.view full review
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Beautiful beach
Professional staff
Small rooms
Lack of sea view
8.0/10
Great
Rooms
8.7
Location
8.1
Service
8.8
Dining
7.2
Guest reviews
8.0/10
based on 9 review
9.1
9.1/10based on 1133 review
Kevin
United Kingdom,
May
2024
7.4/10
The hotel has luxury decorations with the best views, though possibly noisy in the evenings and a trek from the beach. The rooms weren't ready until 5 pm due to late check-out by previous guests.
Rooms
8.0
The rooms had luxury decorations and the best views, but could be noisy in the evenings. They were a trek from the beach.
Service
9.0
The service was wonderful, with a very cooperative and accommodating staff. Breakfast was served in an enclosed restaurant with no view.
Location
7.0
The location was clean, great for seeing the sunset, but not very central. It was also difficult to navigate with a stroller between the beach and the hotel.
Dining
6.0
The dining options seemed more oriented towards Chinese food rather than European selections. It was crowded and somewhat unclear on available choices.
Facilities
7.0
The facilities were well-kept and clean, but better dining on the beach side and clarity in available options were expected.
Jeff
United States of America,
March
2024
7.4/10
My stay at the hotel was a mix of positives and negatives. The rooms, while relatively spacious and offering great views, could get noisy in the evenings. However, they were super clean with lovely views. The service, especially from Front Desk Max, Concierge May, and the rest of the team, was amazing and friendly. Organizing the beds was a breeze, but having breakfast in an enclosed restaurant with no view was a downside. The location, while beachfront and next to the ocean, wasn't ideal for those seeking nearby restaurants and a lively atmosphere. The dining experience had its highs and lows, with a lot of Chinese food options but falling short of the Intercontinental standard I was expecting. The facilities were sufficient for a comfortable stay.
Rooms
8.0
The rooms were super clean with a lovely view.
Service
9.0
The service was exceptional, especially Front Desk Max, Concierge May, and the team. They were friendly and helpful, making the stay comfortable.
Location
7.0
The hotel is beachfront but somewhat separated from the main area and lacking a lively atmosphere compared to other parts of the island.
Dining
6.0
The dining selection leaned more towards Chinese cuisine, and although there were varied options, it fell short of the expectations I had for an Intercontinental.
Facilities
7.0
The facilities were sufficient for a comfortable stay.
Samuel
United Kingdom,
March
2024
7.4/10
My stay at the hotel was absolutely amazing! The rooms were super clean with a lovely view, the breakfast was delicious, the staff was professional and friendly, the beach was beautiful, and the facilities were amazing. However, the room size was a bit small and there was no sea view.
Rooms
9.0
The rooms are super clean with a lovely view.
Service
7.0
The staff was very attentive even when we were leaving the hotel back home, but they needed to be reminded to bring the food that we ordered.
Location
7.0
The hotel is on Kamala Beach, expect some waves but nothing like the monsoon season. However, it is not great if you are looking for restaurants and activities in a walking distance.
Dining
6.0
The dining experience was ordinary. I was expecting more from the Intercontinental. Dishes were not replenished soon enough, and there was a lack of fresh vegetable or vegetarian choices.
Facilities
8.0
The hotel offers amazing facilities.
Beautiful beach
Small rooms
Michael
United Kingdom,
November
2023
8.6/10
I had a fantastic stay at this hotel! The rooms were amazing, with delicious breakfast, professional staff, beautiful beach views, and amazing facilities. The only downside was that the rooms directly faced the main road.
Rooms
9.0
The rooms were very clean and cleaned daily. They have beautiful bathtubs and large beds, with a complimentary coffee machine.
Service
9.0
The service was top-notch! The staff, especially Dew at the reception, were kind, amazing, and very helpful.
Location
8.0
The location was great, close to restaurants, clubs, and the beach. However, being separated from the main lobby and other towers by a main road may not be ideal for everyone.
Dining
8.0
The dining experience was amazing with a lot of choices. The dishes and facilities were top-notch, but it would be better with more fresh vegetable or vegetarian choices.
Facilities
9.0
The facilities at the hotel were fantastic, providing everything you need for a relaxing stay. The pool, beach access, and other amenities were truly enjoyable.
beautiful beach views
directly facing main road
Sandra
United Kingdom,
October
2023
9.8/10
My stay at the hotel exceeded all my expectations. The rooms were relatively spacious and amazing, and the cleanliness was top-notch. The service provided by the Pine Bar staff, especially by Max at the front desk, Concierge May, and the whole team, was exceptional; they always went out of their way to ensure guests were happy. The location was superb, right on Kamala beach, close to restaurants, clubs, and other attractions, making it an ideal spot. Although the dining options were more Chinese-focused than European, the quality was top-notch. The facilities were fantastic, offering everything needed for a convenient and enjoyable stay.
Rooms
10.0
The rooms were amazing and very clean, exceeding my expectations.
Service
10.0
The service by the Pine Bar staff and the rest of the team was exceptional, always kind and helpful.
Location
10.0
The hotel's beachfront location on Kamala beach was perfect, with easy access to restaurants, clubs, and a beautiful beachfront setting.
Dining
9.0
The dining experience, although more Chinese-focused, offered a wide variety of high-quality choices.
Facilities
10.0
The facilities provided everything needed for a fantastic stay.
beachfront
limited European options
William
United Kingdom,
September
2023
7.6/10
The hotel has top-notch rooms in pristine condition with luxury decorations, a very comfortable bed, and a huge balcony. However, check-in was delayed until 5 pm due to the previous guests staying longer.
Rooms
9.0
The rooms are in their tip-top condition, clean, and with new luxury decorations. The bed was very comfy, and the huge balcony was a lovely touch.
Service
9.0
The staff was very understanding, helpful, and friendly throughout the stay, assisting to the best of their ability.
Location
7.0
The location, although not as lively as other areas on the island, was clean, offering a great view of the sunset. Access to the hotel's Pine beach bar and Pinto restaurant was convenient, but maneuvering with a stroller was a bit challenging.
Dining
6.0
The dining experience was satisfactory, although I had expected more from an Intercontinental hotel. The food selection was limited, and the buffet area was quite crowded and unclear.
Facilities
7.0
The facilities provided were good overall, but there were some areas for improvement to enhance the dining experience.
Andy
United Kingdom,
September
2023
8.4/10
The hotel offers luxurious rooms with beautiful decorations, large beds, and complimentary coffee machines. However, room readiness was delayed until 5 pm due to previous guests. A bit of a trek from the beach but worth it for the room amenities.
Rooms
8.0
The rooms are elegantly decorated with beautiful bathtubs and spacious beds.
Service
9.0
The staff was incredibly helpful, friendly, and always went out of their way to please the guests.
Location
9.0
The location is perfect for sunset views and close to restaurants, clubs, and the beach.
Dining
7.0
The dining options are good, especially for Chinese cuisine, but lacking in European selections.
Facilities
9.0
The facilities were amazing with top-notch service and accommodations.
Josh
United Kingdom,
September
2023
8.6/10
Our stay was quite pleasant with clean rooms and friendly staff. The location was convenient, close to restaurants and the beach. The dining experience was great with a diverse menu, but the noise from the road was a downside. Value for money was fair.
Rooms
8.0
Despite facing a noisy road, the rooms were very clean and well-maintained daily.
Service
8.0
The staff, especially Max at the front desk and May the concierge, went out of their way to be amazing. However, service at the breakfast area could be faster to reduce waiting times.
Location
9.0
The location is great, close to restaurants, clubs, and the beach, offering a clean environment with a great sunset view. However, being separated from other areas by a main road was a bit of a drawback.
Dining
9.0
The dining experience was amazing with a huge and diverse menu. The breakfast choices were perfect, offering a variety and highest quality options.
Facilities
9.0
The facilities were top-notch and well-maintained, offering everything one could need during the stay.
John
United States of America,
August
2023
8.8/10
My stay at the hotel was truly amazing! Despite a minor inconvenience with our room not being ready until 5 pm due to the previous guests, everything else was superb. The delicious breakfast, professional staff, beautiful beach, and fantastic facilities made our stay unforgettable.
Rooms
9.0
The room we had didn't offer a great view but was nice overall.
Service
9.0
The staff was extremely kind and attentive, especially organizing a special room arrangement for our honeymoon.
Location
9.0
The location of the hotel was fantastic, close to restaurants, clubs, and right by the beach.
Dining
8.0
The dining experience was perfect with a big variety of choices and high-quality cuisine.
Facilities
9.0
All the facilities, including the beach and amenities, were top-notch and greatly enhanced our stay.
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